Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What materials do you use for your products?
Atelier PEGAI exclusively uses premium full-grain leather sourced from top-rated tanneries. We believe in preserving the natural character of the hide, ensuring each piece is unique and ages beautifully over time.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my leather goods?
To maintain the longevity of your item, we recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.